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Author Topic: Spin CDs  (Read 28431 times)
JohnP69
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« Reply #80 on: October 15, 2017, 09:25:18 AM »


Haven't bought anything from them for eons but I still get e-mails from them.
Recently they've been offering cash or "gold star points(?)" for your old cds.
In an e-mail last week they had used boxed sets for sale.
Grateful dead - So Many Roads
Tom Petty - Playback
Captain Beefheart - Grow Fins all priced at £100 each!
They were also offering the 13th Floor Elevators "Sign Of The 3 Eyed Men" 10cd set for a whopping £200!
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GubGub (Al)
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« Reply #81 on: October 16, 2017, 09:41:03 PM »

The madness gets madder.

Got home late this evening after attending an early evening showing of Loving Vincent.

In my bin enclosure was a twelve inch square package. Inside was a lovely vinyl copy of Neil Young's Hitchiker from Spin. The only problem is, I haven't ordered a vinyl copy of Hitchiker from them or anyone else. I did order the CD but that is one of the two items that I have already been refunded for.

So the question is, what do I do with it now? I don't really want or need it but I don't want to spend any money sending it back to them or, frankly, deal with them at all, not that they would respond if I tried.

It is just bizarre.
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Chris
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« Reply #82 on: October 16, 2017, 09:52:14 PM »

Its kit you haven't ordered/requested.

Lefally you need to advise them if its arrival. They have to arrange/pay for its return, either by paying you to mail it or arrange a courier to collect at a time to suit you. Thisctheyvhavecto do on a timely basus, say within a month. After that, it's yours.

Ensure you keep all comminucations with them
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Jules Gray
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« Reply #83 on: October 16, 2017, 10:00:02 PM »


Lefally you need to advise them if its arrival.

Thisctheyvhavecto do on a timely basus, say within a month.

Ensure you keep all comminucations with them


Well, I think we can say that Chris has really cleared that up for all of us.   Grin

Jules
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GubGub (Al)
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« Reply #84 on: October 16, 2017, 10:04:46 PM »


Its kit you haven't ordered/requested.

Lefally you need to advise them if its arrival. They have to arrange/pay for its return, either by paying you to mail it or arrange a courier to collect at a time to suit you. Thisctheyvhavecto do on a timely basus, say within a month. After that, it's yours.

Ensure you keep all comminucations with them


The problem with that is, they don't respond to any communications and I don't trust them to reimburse me. I will only send it back to them if they pay the postage up front.

I will however email them to advise them of their error.
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davidmjs
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« Reply #85 on: October 17, 2017, 08:29:24 AM »

Aren't you rather overcomplicating things?  There is a rather simpler option....
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« Reply #86 on: October 17, 2017, 08:58:08 AM »

The situation is exactly as Chris describes. Send them an email. One. Say that if they don't arrange to have it collected within a month at their expense, you will regard it as a gift.  Keep the email.


Its kit you haven't ordered/requested.

Lefally you need to advise them if its arrival. They have to arrange/pay for its return, either by paying you to mail it or arrange a courier to collect at a time to suit you. Thisctheyvhavecto do on a timely basus, say within a month. After that, it's yours.

Ensure you keep all comminucations with them
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GubGub (Al)
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« Reply #87 on: October 18, 2017, 10:32:06 AM »

Emailed Spin.

Almost immediate reply! First communication from me that they have ever replied to. Oh the irony.

And guess what? They want it back. And they promise to reimburse my card for the postage. Sorry, not playing that game.

They will need to find a way of paying the postage themselves up front.
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Chris
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« Reply #88 on: October 18, 2017, 10:34:35 AM »

yep - them's the rules. They have to arrange repatriation whichever way they wish.

Make sure you reply & let them know though. Cover yourself.
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Jules Gray
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« Reply #89 on: October 18, 2017, 10:35:19 AM »


And guess what? They want it back. And they promise to reimburse my card for the postage. Sorry, not playing that game.


Give them a taste of their own medicine and keep them waiting a few months!

Jules
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« Reply #90 on: October 18, 2017, 10:47:23 AM »

They can pay a courier such as Hermes to collect. You shouldn't be out by a sou.
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Chris
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« Reply #91 on: October 18, 2017, 10:48:36 AM »

Or send you a print-at-home mailing label easily purchased by them from the Royal Mail website - it's their call & their risk.
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GubGub (Al)
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« Reply #92 on: October 18, 2017, 10:52:01 AM »


yep - them's the rules. They have to arrange repatriation whichever way they wish.

Make sure you reply & let them know though. Cover yourself.


Lots of guidance around this on the internet, all saying the same thing but I cannot find any statute where this is established.

Given my experience of this company, I would like to quote something legal at them to underline my request for them to arrange collection or provide a pre printed mailing label.

Does anyone know where this right is enshrined?
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Andy
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« Reply #93 on: October 18, 2017, 11:01:36 AM »

This looks comprehensive. https://www.saga.co.uk/magazine/money/spending/consumer-rights/can-i-keep-goods-delivered-to-me-by-mistake
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Chris
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« Reply #94 on: October 18, 2017, 11:03:48 AM »

yup, where's the 'like' button.
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GubGub (Al)
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« Reply #95 on: October 18, 2017, 11:47:23 AM »



Yes I found that but it only quotes the legislation for unsolicited goods, not goods sent in error which these presumably are. There has been no attempt to charge me for them.
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Andy
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« Reply #96 on: October 18, 2017, 12:09:08 PM »

Read further down
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GubGub (Al)
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« Reply #97 on: October 18, 2017, 12:33:10 PM »


Read further down


I did but I see nothing legislative for goods sent in error but never mind. I will verbally weasel around it.
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Chris
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« Reply #98 on: October 18, 2017, 01:10:02 PM »

Goods sent in error are Unsolicited, aren't they? You didn't ask for them....
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Jules Gray
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« Reply #99 on: October 18, 2017, 01:20:44 PM »


Goods sent in error are Unsolicited, aren't they? You didn't ask for them....


That's the way I saw it too.

Jules
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